Technical Support for Websites & Stores
We handle website and store issues through a clear process: set the priority, identify the cause, then test and document the fix so the next step is clear.
Service plans start from $50. The final price depends on the current setup, required work, response level, and agreed service scope.
When Do You Need Structured Technical Support?
When a key page is affected, orders or payments stop working, or performance drops at a sensitive moment, a temporary workaround is not enough. You need a diagnosis that identifies the cause and a fix that is tested before normal operation resumes.
How Technical Support Works at iKetch
We begin with the available information, prioritize the request by its impact, then diagnose the cause, implement the fix, test it, and document the result. The goal is not simply to close a ticket, but to leave the project clearer and easier to manage.
What do you get?
-
Priority Based on Impact
We prioritize requests by their effect on operations, orders, and the customer experience.
-
Diagnosis Before the Fix
We look for the cause before choosing a solution instead of repeatedly treating the visible symptom.
-
Clear Testing and Documentation
We confirm the result and summarize the work so it is easy to refer back to later.
What Sets Our Approach Apart?
Diagnosis Before Action
We start by understanding the cause instead of masking the impact with a temporary workaround.
Agreed Priorities
We clarify the request priority and what is needed before work begins.
Frontend and Backend Support
We address issues across the interface, APIs, databases, and integrations.
Testing before closure
We test critical scenarios before closing the ticket to ensure stability.
Documentation You Can Refer Back To
We summarize what happened and what was fixed, with practical recommendations to help prevent recurrence.
Improvements Worth Prioritizing
After the fix, we recommend only the follow-up improvements that are worth pursuing, without expanding the scope unnecessarily.
From ticket to closure
A clear process from describing the issue to testing and documenting the outcome.
1
Request intake
We start with the available information, such as the URL, steps to reproduce, and screenshots, then set the priority.
2
Diagnosis and analysis
We review logs, code, and integrations to understand the cause before making a fix.
3
Fix plan
We explain the proposed path and any likely impact before implementation.
4
Fix implementation
We implement the fix carefully, with backup or rollback considerations when needed.
5
Testing before closure
We test the affected scenarios before closing the request and confirm the outcome.
6
Post-fix follow-up
We leave a concise summary and recommendations that help reduce the chance of recurrence.
Specialized technical services
Choose a focused path when the need is an active WordPress issue or a separate performance project.
Structured Support from Request to Documentation
Support covers organizing the request, diagnosing the issue, addressing frontend, backend, and integration problems, then testing and documenting the work with practical follow-up recommendations.
Request intake and organization
Organizing requests and ranking them by their impact on the project.
Analysis and diagnosis
Reviewing logs, code, and integrations to identify the cause.
Implementation and testing
Implementing the fix and testing the affected scenarios before closing the request.
Documentation and recommendations
A summary of the work and practical recommendations to help reduce recurrence.
Examples of projects we support and monitor
Al-Mutamayzoun International Law Firm Website
A custom WordPress case study for an Iraqi law firm, combining a trusted legal identity, clear Arabic RTL experience, and verified PageSpeed performance.
Leopard Hospitality & Catering Website
A bilingual corporate website for Leopard Hospitality & Catering, built with a custom WordPress theme that combines a refined brand experience with 99/100 PageSpeed performance on both mobile and desktop.
Leopard Sweet E-commerce Store
A Saudi e-commerce store built with a custom WordPress theme and WooCommerce, combining a clear shopping journey with a 98/100 mobile PageSpeed score.
iKetch Entries Viewer for Contact Form 7
A WordPress plugin for storing, viewing, and managing Contact Form 7 submissions in the admin panel, with search, filtering, CSV export, permission controls, and privacy and GDPR tools.
Advoc & Law Legal Consultancy Website
We designed and built a bilingual WordPress website for the Dubai legal consultancy, with clear service pages, a direct consultation journey, and a 99/100 PageSpeed score on mobile and desktop.
Jamal Al Janoub Medical Tourism Event Platform
A bilingual platform for the Jamal Al Janoub medical tourism event, bringing its vision, pillars, program, workshops, and engagement journey into one clear experience.