iKetch

Technical Support for Websites & Stores

We handle website and store issues through a clear process: set the priority, identify the cause, then test and document the fix so the next step is clear.

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Clear Priorities
Documented Tickets
Follow-up When Needed
الدعم الفني للمواقع والمتاجر
Starting Price
$50depending on requirements

Service plans start from $50. The final price depends on the current setup, required work, response level, and agreed service scope.

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When Do You Need Structured Technical Support?

When a key page is affected, orders or payments stop working, or performance drops at a sensitive moment, a temporary workaround is not enough. You need a diagnosis that identifies the cause and a fix that is tested before normal operation resumes.

How Technical Support Works at iKetch

We begin with the available information, prioritize the request by its impact, then diagnose the cause, implement the fix, test it, and document the result. The goal is not simply to close a ticket, but to leave the project clearer and easier to manage.

What do you get?

  • Priority Based on Impact

    We prioritize requests by their effect on operations, orders, and the customer experience.

  • Diagnosis Before the Fix

    We look for the cause before choosing a solution instead of repeatedly treating the visible symptom.

  • Clear Testing and Documentation

    We confirm the result and summarize the work so it is easy to refer back to later.

What Sets Our Approach Apart?

Diagnosis Before Action

We start by understanding the cause instead of masking the impact with a temporary workaround.

Agreed Priorities

We clarify the request priority and what is needed before work begins.

Frontend and Backend Support

We address issues across the interface, APIs, databases, and integrations.

Testing before closure

We test critical scenarios before closing the ticket to ensure stability.

Documentation You Can Refer Back To

We summarize what happened and what was fixed, with practical recommendations to help prevent recurrence.

Improvements Worth Prioritizing

After the fix, we recommend only the follow-up improvements that are worth pursuing, without expanding the scope unnecessarily.

Workflow

From ticket to closure

A clear process from describing the issue to testing and documenting the outcome.

1

Request intake

We start with the available information, such as the URL, steps to reproduce, and screenshots, then set the priority.

2

Diagnosis and analysis

We review logs, code, and integrations to understand the cause before making a fix.

3

Fix plan

We explain the proposed path and any likely impact before implementation.

4

Fix implementation

We implement the fix carefully, with backup or rollback considerations when needed.

5

Testing before closure

We test the affected scenarios before closing the request and confirm the outcome.

6

Post-fix follow-up

We leave a concise summary and recommendations that help reduce the chance of recurrence.

What is included in the implementation?

Structured Support from Request to Documentation

Support covers organizing the request, diagnosing the issue, addressing frontend, backend, and integration problems, then testing and documenting the work with practical follow-up recommendations.

Request intake and organization

Organizing requests and ranking them by their impact on the project.

Analysis and diagnosis

Reviewing logs, code, and integrations to identify the cause.

Implementation and testing

Implementing the fix and testing the affected scenarios before closing the request.

Documentation and recommendations

A summary of the work and practical recommendations to help reduce recurrence.

Portfolio

Examples of projects we support and monitor

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Technical Support Coverage

Support Tickets Monitoring Log Analysis API Integrations Databases Deployments and Updates

Need Clear Technical Support for Your Project?

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