At iKetch, we respect the privacy of our website visitors and clients. We handle the data we receive responsibly and within limited, necessary purposes, including communication, providing digital services, improving the user experience, and following up on project requests and technical support.
- Scope of the Privacy Policy
This policy applies to data collected through the iKetch website, contact forms, quotation requests, email, WhatsApp, or any official communication channel linked to the website.
By using the site or submitting your data through it, you agree to the data handling method described in this policy.
- Data we may collect
We may collect some basic data when you contact us or request a service, such as:
- the name
- phone number
- Company name or business activity
- city or country
- Project or service details required
- Messages or notes you send via communication forms
Project details may include services such as website design and programming, WordPress development, e-commerce stores, hosting, maintenance, or technical support.
- How do we use data?
We use the data you send us for clear and specific purposes, such as:
- Answering inquiries
- Preparing price quotes
- Understanding project requirements
- Monitoring the implementation of services
- Providing technical support
- Improving the website user experience
- Developing the content and services we offer
- Contacting you regarding your requests or related services
We do not use your data for purposes unrelated to the nature of the service or professional communication.
- Communication forms and requests for quotations
When you submit a contact form or request a quote through the website, the data you provide is used to contact you and discuss the details of the request.
We may retain this data for a suitable period to follow up on the request or refer to it when needed during the provision of service or support.
- Cookies and analytics tools
The site may use cookies and analytics tools such as Google Analytics or similar tools to understand site performance and visitor behavior in general.
These tools help us find information such as:
- Most visited pages
- Sources of visits
- How long does a visitor stay on the site?
- How visitors interact with pages
This data is used to improve the website and user experience, and we do not use it to sell or misuse visitor data.
- Sharing data with third parties
We do not sell or rent your data to any third party.
We may share some data only when practically necessary to provide the service, such as:
- Hosting providers
- Mail management tools or forms
- Analysis tools
- Project-related technology service providers
- Official bodies if the law requires it
This is done within the limits necessary to provide the service or to comply with legal requirements.
- Data protection
We take appropriate technical and organizational measures to protect data from unauthorized access, alteration, loss, or unlawful use.
However, the security of data transmission over the internet cannot be guaranteed 100%, so we advise against sending any unnecessary sensitive information through public forms.
- Data retention period
We retain the data for the period necessary to achieve the purpose for which it was collected, such as responding to your request, preparing a price quote, executing a project, or providing technical support.
After the practical or legal need to retain the data has ended, it may be deleted or its use reduced.
- External links and services
The iKetch website may contain links to external sites or services, such as Google Maps, social media platforms, payment tools, or client sites within the portfolio.
We are not responsible for the privacy policies or security practices of these third-party websites or services. We advise you to review their privacy policies before using them.
- Your rights regarding your data
You can contact us to request:
- Knowing the data you sent us
- Edit your data
- Update contact information
- Request the deletion of your data when there is no practical or legal reason to retain it.
- Inquire about how your data is used
We will handle these requests reasonably and in accordance with the nature of the service and our legal and operational obligations.
- Privacy Policy Update
We may update this Privacy Policy from time to time as we develop the site, add new services, change analytics tools, or modify the way we handle data.
The latest version of the policy will be posted on this page. Continued use of the site after the updates are posted constitutes acceptance of the updated version.
- Contact us
If you have any questions regarding our privacy policy or how we handle data, you can contact us through our contact page or via our official email:
info@iketch.com